CHH Patient Relations is dedicated to guaranteeing quality patient care by making sure the "little things" do not go unnoticed. The Department responds to patient concerns and provides oversight of the Hospital's compliant management process. The office also manages the patient survey process to monitor on-going quality assurance efforts and takes proactive steps to improve overall patient satisfaction and services. The Department also oversees the Patient Representative Volunteer Program which utilizes volunteers who provide thousands of hours of special assistance, and the Spiritual Care Chaplains who respond to the spiritual needs of patients.

The newly created Emergency Department Patient Relations Liason keeps people informed and provides communication with hospitl staff.