There are several reasons you received an “Enrollment Error”
Your Medical Record Number could be incorrect
The most common mistake is with the case sensitivity of the H at the beginning of the number. The H is case sensitive and must be capitalized when entering. Check that and retry.
Your E-Mail Address “does not match” or “isn’t on file” with the medical records office.
To successfully enroll, you must use/match the e-mail address that is on file with the Medical Records Office here at CHH. If you suspect that it is not on file, please call (860) 496-6670 for instructions on how to correct this.
Your E-Mail Address conflicts with one that’s already on file with CHH
The system does not accommodate duplicate e-mail addresses – each patient in the system must have a unique e-mail address. If you share an e-mail address with another portal user, you will need to use a different email address OR have a hospital staff member enroll you.
Chrome, Firefox, Safari & Internet Explorer
The system will work with the current version of most browsers, i.e. Chrome, Firefox, Safari & Internet Explorer. NOTE – If you are using Internet Explorer 6 or older, you must update to IE version 7 or later.
Still having an issue and need to contact us?
Please fill out the form below and allow up to three business days for a telephone or e-mail response.